Refund Policy

Returns/exchanges
3.0.1.
Damaged
3.0.1.
If your Products are damaged at the time of delivery, we will repair or
replace them free of additional charge.
3.0.1.
Please contact us at https://www.kilo1c.com/contact-8, and we will
coordinate the return and repair/replacement process with you.
3.0.1.
If, however, risk of loss transferred to you before shipping, then you will
be responsible for arranging compensation for damages with the shipping
company. kilo1c shall use reasonable efforts to assist you in proving that
the Products were not damaged when transferred to the shipping
company.
3.0.1.
Defective
3.0.1.
If the Products are defective and still within the warranty period, we will
repair or replace them free of charge.
3.0.1.
The Company will pay shipping to return a defective product. Please
contact us at https://www.kilo1c.com/contact-8, and we will coordinate the
return and repair/replacement process with you.
3.0.1.
Wrong item
3.0.1.
If you received one or more incorrect items instead of the Products, we
will replace them free of additional charge.
3.0.1.
Please contact us at https://www.kilo1c.com/contact-8, and we will
coordinate the return and replacement process with you.
3.1.
Exchanges and Returns. In some cases, you may be able to exchange a product or
return it.
3.0.1.
Products may be returned for a refund within 30 days days of purchase.
3.0.1.
Please contact us at https://www.kilo1c.com/contact-8, and we will coordinate
the return and replacement process with you.
3.0.1.
Custom or personalized products may not be returned unless they are
damaged or defective.
3.0.1.
Products not returned in like-new condition may be subject to an adjustment in
the applicable refund amount for wear and tear.
3.0.1.
Products not returned in their original packaging, if applicable, may be subject
to an adjustment in the applicable refund amount for repackaging.
3.0.1.
The customer will pay shipping for a non-warranty return or exchange.
d. Here are specific return policies for other items:
3.0.2. Destroyed or damaged on purpose